Service Legal Information (Premium Membership)

Service Info

See the service details section for more information.

Service Delivery

Can be used freely after purchase via the internet.

Service Pricing and Payment Methods

See the service details section for more information.

Payment Timing

Please refer to the Niconico Help Center for payment timing for each payment method.

Miscellaneous Fees

PC Browser:

Bandwidth fees necessary for using a PC to access Niconico's premium service and all of its sites via the internet, provider fees, and all other fees necessary to use the internet.

Mobile phone (including smart phones):

Packet fees necessary for using a mobile device to access Niconico's premium service and all of its sites via the internet (Charges incurred are determined by your carrier's price plan.).

Service Period

See the service details section for more information.

Canceling After Purchase

Due to the nature of our service, we are unable to accept cancellation requests.
If you want to cancel your monthly or annual payment plan, please do it by yourself. You can cancel the contract at any time as the instructions of the Niconico Help Center to follow the procedure of contract cancellation. Please be aware that the 90-day payment plan can’t be terminate before maturity date. After 90 days from you upgrade to Premium membership, you will automatically return to Free membership.

Service Provider

DWANGO Co., Ltd.

Company Address

4-12-15 Ginza, Chuo-Ku, Tokyo, 104-0061

Company Representative

Takeshi Natsuno

Inquiry Form

For more information on our service, please see our Niconico service help page ( https://qa.nicovideo.jp/?site_domain=default , Japanese only).

Please see our frequently asked questions ( https://qa.nicovideo.jp/?site_domain=default , Japanese only) for assistance.

Contact Details

Kabukiza Tower 4-12-15 Ginza, Chuo-Ku, Tokyo, 104-0061 Japan

TEL: +81-3-3549-6322

Note that we are unable to accept service inquiries over the telephone. For service inquiries, please contact our customer support via our Niconico service help page ( https://qa.nicovideo.jp/?site_domain=default , Japanese only).

System Requirements

Please use niconico help for questions or inquiries regarding system requirements.

N.B.

Our service does not feature a cancellation period as stipulated in the Act on Specified Commercial Transactions.