Service Legal Information (Premium Membership)
Service Info
See the service details section for more information.
Service Delivery
Can be used freely after purchase via the internet.
Service Pricing
Monthly/Yearly Subscription
540 JPY/month
Prepay Options
90 days for 1,728 JPY/month*
*PlayStation®Store ticket purchase: 2,160 yen (tax included), Nintendo eShop ticket purchase: 2,160 yen (tax included)
Payment Options
Monthly Payment Options
Payment by credit card or registration for monthly billing from docomo, au, or softbank
Apple payments (for Auto Renewable Subscriptions) are 720 JPY/ monthly (tax included) and 6,800 JPY/ yearly (tax included).
Prepay Options
WebMoney 90-day prepaid card, Docomo mobile prepay, LINE Pay, PlayStation®Store, and Nintendo eShop ticket purchases
*Billing Information
- Paying by credit card:
- Determined by the terms and conditions set by your credit card provider.
- When paying as a monthly mobile member or from docomo mobile:
- The terms of payment are defined in accordance with your mobile phone company's policies including payment method and time of payment.
- PlayStation®Store Ticket Purchase
- Determined based on agreement between user and Sony Interactive Entertainment.
- Paying by Apple (auto renewable subscriptions)
- Determined by the contract between the user and Apple.
- Paying via PayPal:
- Determined by terms described in agreement with PayPal.
- Nintendo eShop ticket purchase:
- Determined by agreement between user and Nintendo Co., Ltd.
- Payment with LINE
- Determined by agreement between user and LINE Pay.
Miscellaneous Fees
PC Browser:
Bandwidth fees necessary for using a PC to access Niconico's premium service and all of its sites via the internet, provider fees, and all other fees necessary to use the internet.
Mobile phone (including smart phones):
Packet fees necessary for using a mobile device to access Niconico's premium service and all of its sites via the internet (Charges incurred are determined by your carrier's price plan.).
Service Period
Monthly/Yearly Subscription
- Monthly payment via credit card, docomo, and AU (Japan only):
- The contract will continue until the end of the month of your purchase. If you do not cancel your monthly payment membership, your membership will automatically renew the following month. * Note that you will be billed at the beginning of every month regardless of the date of your purchase.
- SoftBank monthly payment plan:
- This service lasts approximately 30 days. Typically it will end on the next month one calendar day before your purchase date. (i.e., if it begins on Nov. 17, it will expire on Dec. 16. A plan purchased on Dec. 1, will last until Dec 31.) If you do not cancel your monthly payment membership, your membership will be automatically renewed the following month.
- PayPal:
- The contract will continue until the end of the month of your purchase. If you do not cancel your monthly payment membership, your membership will automatically renew the following month. * Note that you will be billed at the beginning of every month regardless of the date of your purchase.
- Paying by Apple (auto renewable subscriptions):
- The service period for users selecting monthly/yearly subscriptions lasts 1 month/year from the day the contract is made. A subscription will automatically be renewed as long as auto renewal is enabled.
Prepay Options
You will have access to our service at the time of your purchase for the next 90 days (90 days x 24 hours). Automatic renewal is not available, however if you manually purchase another 90-day prepay plan it will be added to your current plan.
Canceling After Purchase
Due to the nature of our service, we are unable to accept cancellation requests.
Service Provider
DWANGO Co., Ltd.
Company Address
4-12-15 Ginza, Chuo-Ku, Tokyo, 104-0061
Company Representative
Takeshi Natsuno
Inquiry Form
For more information on our service, please see our Niconico service help page ( https://qa.nicovideo.jp/?site_domain=default , Japanese only).
Please see our frequently asked questions ( https://qa.nicovideo.jp/?site_domain=default , Japanese only) for assistance.
Contact Details
Kabukiza Tower 4-12-15 Ginza, Chuo-Ku, Tokyo, 104-0061 Japan
TEL: +81-3-3549-6322
Note that we are unable to accept service inquiries over the telephone. For service inquiries, please contact our customer support via our Niconico service help page ( https://qa.nicovideo.jp/?site_domain=default , Japanese only).
System Requirements
Please use niconico help for questions or inquiries regarding system requirements.
N.B.
- Cancellation Periods
- Our service does not feature a cancellation period as stipulated in the Act on Specified Commercial Transactions.
- Monthly Billing Plan
- You will be charged for the full month on the first day of your purchase. We do not provide refunds based on days remaining even if you cancel before your subscription expires. Please note that if you cancel your premium service you will be automatically returned to free membership status.
- Monthly Plan/Renewal
- For members using docomo and AU's monthly payment system, if you cancel your membership and then purchase another plan (before your current month expires) you will not incur further charges. For members paying via credit card, Paypal, or SoftBank, if you cancel your service and then purchase another course (before your current month expires) you will incur additional charges. Please note that this will accumulate if you purchase multiple plans.
- Prepay Option
- Subscriptions canceled before the expiration date are non-refundable.
- Reminders when paying with PayPal
- Canceling auto pay will immediately revert your membership to free member status. Note that we are unable to issue refunds for remaining time.
- Reminders when paying with Apple (auto renewable subscriptions)
- A subscription will automatically be renewed as long as auto renewal is enabled. Note that no refunds will be given for unused time for subscriptions (yearly/monthly) cancelled midway.
- See Niconico iOS App help for details on how to disable auto renewable subscriptions.