Service Legal Information (Premium Membership)
Service Info
See the service details section for more information.
Service Delivery
Can be used freely after purchase via the internet.
Service Pricing and Payment Methods
See the service details section for more information.
Payment Timing
Please refer to the Niconico Help Center for payment timing for each payment method.
Miscellaneous Fees
PC Browser:
Bandwidth fees necessary for using a PC to access Niconico's premium service and all of its sites via the internet, provider fees, and all other fees necessary to use the internet.
Mobile phone (including smart phones):
Packet fees necessary for using a mobile device to access Niconico's premium service and all of its sites via the internet (Charges incurred are determined by your carrier's price plan.).
Service Period
See the service details section for more information.
Canceling After Purchase
Due to the nature of our service, we are unable to accept cancellation requests.
If you want to cancel your monthly or annual payment plan, please do it by yourself. You can cancel the contract at any time as the instructions of the Niconico Help Center to follow the procedure of contract cancellation. Please be aware that the 90-day payment plan can’t be terminate before maturity date. After 90 days from you upgrade to Premium membership, you will automatically return to Free membership.
Service Provider
DWANGO Co., Ltd.
Company Address
4-12-15 Ginza, Chuo-Ku, Tokyo, 104-0061
Company Representative
Takeshi Natsuno
Inquiry Form
For more information on our service, please see our Niconico service help page ( https://qa.nicovideo.jp/?site_domain=default , Japanese only).
Please see our frequently asked questions ( https://qa.nicovideo.jp/?site_domain=default , Japanese only) for assistance.
Contact Details
Kabukiza Tower 4-12-15 Ginza, Chuo-Ku, Tokyo, 104-0061 Japan
TEL: +81-3-3549-6322
Note that we are unable to accept service inquiries over the telephone. For service inquiries, please contact our customer support via our Niconico service help page ( https://qa.nicovideo.jp/?site_domain=default , Japanese only).
System Requirements
Please use niconico help for questions or inquiries regarding system requirements.
N.B.
Our service does not feature a cancellation period as stipulated in the Act on Specified Commercial Transactions.